Shipping policy

Last updated: October 20, 2026

Thank you for shopping with DARRA'S TRUSTED QUALITY . This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders will be processed as soon as possible.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Estimated delivery within South Africa is 4–7 business days from the date you place your order, including order processing time. Your order may arrive sooner depending on your location. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

Until 1 February 2027, we deliver only within South Africa.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

You can request cancellation or removal of items from your order for 15 minutes after the order is placed. To start a cancellation request, contact us at darra32771@gmail.com. Whether cancellation requests are accepted depends on our return and refund policy and your rights under applicable law. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.